Casinos Must Have Strong Internal Culture to Implement Organizational Improvement, Says Robinson & Associates, Inc.
Boise, ID (PRWEB) April 17, 2008 -- Casinos Must Have Strong Internal Culture to Implement Organizational Improvement, Says Robinson & Associates, Inc.
A strong internal culture is critical to successfully implementing organizational improvement at casinos, says Annapolis, Maryland-based Robinson and Associates, Inc., (http://www.advocatedevelopmentsystem.com).
"Casinos that create and nurture a culture of excellence and performance will prosper in the competitive gaming market as they roll out organizational improvements for success," says Jennifer Privitera, manager of client service for Annapolis, Maryland-based Robinson & Associates, Inc.
Privitera offers the following five tips about internal culture and organizational change.
Tip No. 1. A positive culture and a good bottom line go hand in hand, Privitera says. "An organization's culture will define what organizational improvement means to each casino," Privitera says. "The culture will also determine the effectiveness and sustainability of improvement."
Tip No. 2. Casino executives must lead by example as employees come to understand the culture, Privitera says. "Casino leadership must first understand the culture and then communicate and model it for all employees," Privitera explains. "In 'Creating A Positive Culture,' Phyllis Hartman and John Hayden wrote that 'the role of the leaders in establishing and maintaining the culture is vital.' They say that there must be recognition and belief in the mission and vision by the top leaders, or the culture will not be positive or successful."
Tip No. 3. Casinos can build and maintain a positive culture in many ways, Privitera says. "Peter Fornal wrote in 'Developing and Sustaining A High Performance Organizational Culture' that a casino must define roles, responsibilities and accountabilities, as well as tie them to the critical success factors of the casino," Privitera notes. "Employees must understand the importance of their role within the casino structure.
"Consistent feedback and communication between employees and management is critical. Ongoing training and support is another factor related to the creation of a valuable culture, as well as the implementation of sustainable reward and recognition systems."
Tip No. 4. Strong teamwork also is important to an internal culture, Privitera says. "John Ballantine wrote in 'Firms That Invest in Employees Will Come Out on Top' that another step in developing a strong culture is 'building small, empowered teams and enabling your employees to create their own culture' in conjunction with the casino's culture," Privitera says.
Tip No. 5. A strong culture creates a strong staff, Privitera says. "J. Yin-Sub Lin and F. Comrarie wrote about this in 'Transformational Leadership, Organizational Culture and Organizational Effectiveness in Sports Organizations,'" Privitera says. "They wrote that 'positive organizational cultures have been linked to increased staff alignment, resulting in enhanced organizational effectiveness, heightened consensus regarding strategic direction, increased employee productivity and advanced levels of employee commitment ...Only when a critical mass of their employees has taken critical ownership and responsibility for the changes can an organization assure a competitive advantage in today's challenging marketplace.'"
Robinson & Associates has published a white paper that helps casinos understand what is involved in rolling out organizational improvements that can result in greater success in the future. Those interested in obtaining a copy of the white paper should call 480-991-6420.
Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry. It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates. The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by calling 480-991-6420 or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
Media Contact:
Tom Ellis
Ellis Communications, Inc.
tellis(at)casinocustomerservice.com
417-881-5635
http://www.advocatedevelopmentsystem.com
http://www.casinocustomerservice.com
###
This press release has been reprinted from PRWEB per the terms and conditions of the copyright notice.
|
|
 |
 |
Island Heritage Festival Celebrates Gullah Culture with Porgy and Bess Tribute
ResortQuest offers pre-designed Charleston vacation rentals and lodging packages for The Island Heritage Festival, which takes place June 28-July 2.
Tamil Nadu – A potpourri of culture and festivity
Tamil Nadu is a delightful anachronism. With a rich culture reaching back to the early dawn of history, the land of Temples is also a modern developing state.
Preserving Local Culture One T-shirt at a Time: Desteenation's New Store Works to Save Hawaiian Heritage
With the likes of Costco and Walmart moving into the Hawaiian market, independent businesses are struggling to stay afloat and much of Hawaii's rich local flavor is being lost. Through the sale of authentic t-shirts with logos from diverse island establishments, Desteenation Shirt Co.'s new t-shirt shop is highlighting Hawaii's rich heritage in an attempt to preserve local business and culture. Each of these cool t-shirts is displayed with a written profile, detailing the place the t-shirt represents, and every member business gets a percentage of their t-shirt's sales. Local business gets a boost, while residents and tourists alike enjoy learning about and advertising for the local establishments that define Hawaiian culture.
Culture Shock
'Culture shock' is a term used in differing contexts, occasionally with different meanings. However, when used with reference to relocation it refers to the process of coming to understand and adapt to differences in culture manifest through daily interaction and situations.
Printed Culture Introduces its Flagship Online Store, The Quilts of Gee's Bend -- Personalized Products Reflecting Unique Arts and Culture
Shoppers can select from more than 70 Gee's Bend quilt images to customize printed paper goods such as calendars, posters and date books. Perfect for gift giving, a name or important date can be included on the item. Prices are reasonable for these high quality items, starting at just $8.50 for a calendar. Printed Culture is a new online store with products that represent unique arts and culture.
Jewcy Launches! Answers the Question 'What Matters Now?' with Online Ideas-and-Culture Magazine and Trendsetting Retail Store
Jewcy, the pioneering company that ignited a new wave of Jewish identity with its provocative T-shirts and dynamic live events, launches its ideas-and-culture magazine and online store today at www.jewcy.com. Edited by Tahl Raz, Jewcy expresses a new sense of Jewish pride and identity, featuring fierce and funny original content by some of the nation's top writers and integrating it with user-generated content, Web 2.0 technologies such as user profiles, social networking and a searchable events database. Jewcy is a live, messy, unpredictable twenty-four hour a day online conversation.
Internet Trend Report: Rise of the Participation Culture
A free, high level trend overview for strategists, leaders and marketers on why the Internet and a new wave of Web applications have been embraced by a tech-savvy generation and spawned a culture of participation.
Tales from the Corporate Frontlines: Creating a Culture of Empowerment
This article relates to the Culture & Climate competency, commonly evaluated in employee satisfaction surveys. AlphaMeasure defines climate as the effect an organization has on the employees, while culture refers more to the acceptable behaviors, attitudes, and habits of the organization as a whole.
The Culture of Debt amongst Young People
It?s amazing when you consider the above statement and try and get a grasp on the two concepts of Young People and Debt?
To Implement Internal Organizational Improvement, Teach Casino Managers How to Create Correct Culture, Says Robinson & Associates, Inc.
Casinos implementing organizational improvement must teach their managers how to create the proper kind of internal culture.
Outskirts Press Announces Joe Curtin, the Latest Highly-Anticipated Workplace Culture Book from Ellicott City, MD Author James T. Terrill
Outskirts Press, Inc. has published Joe Curtin: Memoirs of a Construction Stiff by James T. Terrill, which is the author's most recent book to date. The 6 x 9 Paperback in the Workplace Culture category is available worldwide on book retailer websites such as Amazon and Barnes & Noble for a suggested retail price of $9.95. The webpage at www.outskirtspress.com/jtterrill was launched simultaneously with the book's publication.
Engaging The Shopper Culture: BREW|SDC Uncovers Four Key Insights for Retailers
--Lifestyle & Behavioral-Based Strategic Design Company Representing Wal-Mart, Frito-Lay And Others, BREW|SDC, Connects 'Insights To Actions' For Retailers--
eBooks About Society -- Popular Culture Explored and Explained
eBooks About Society dissects popular culture with information on race, gender, aging, demographics and criminology. There are books that offer insight and analysis about groups and group dynamics with both theoretical and practical ways. This store offers a wide window on culture, society and theory.
Institute of American Indian and Alaska Native Culture
Institute of American Indian and Alaska Native Culture is situated in 83 Avan Nu Po Road, New Mexico. The strength of the institution counts to 154. The main courses conducted by the Institute of American Indian and Alaska Native Culture are Bachelors Degree, Associate Degrees, Academic Counseling Service, Employment Services for Students, Remedial Services etc. The Institute of American Indian and Alaska Native Culture is a public institution. It conducts courses up to four years and above. The Institute of American Indian and Alaska Native Culture has both regional and national accreditation.
Creative and Innovative Culture, Change Management – Three Easy Tests
Creativity can be defined as problem identification and idea generation and innovation can be defined as idea selection, development and commercialisation. From this simple definition, it is clear that certain cultural characteristics ought to be prevalent if creativity and innovation are to be maximised.
Infinite Tattoos
Body Piercing Secrets!
500+ Healthy Chinese Recipes Cookbook
Tattoos - Huge Untapped Market!
|
 |
|
